Returns Policy

Return and Exchange Eligibility
To be eligible for a return or exchange, your item must be unworn, unused, and in the same original condition that you received it. It must also be in its original packaging with all tags attached. Returns and exchanges are typically accepted within 30 days of the date you received your order. Proof of purchase or a receipt is required for all returns. Certain items, such as sale merchandise or items marked as final sale, may be exempt from returns unless faulty.

Initiating a Return or Exchange
To start a return or exchange, please contact our customer service team at support@vexelize.com to request a Return Merchandise Authorization (RMA) number. Returns or exchanges sent without an RMA number will not be accepted. Please include your order number and the reason for your return in your email. Our team will provide you with detailed instructions and the correct return address for your region. We do not accept returns or exchanges in person.

Return Shipping Process and Costs
The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We strongly recommend that you use a trackable shipping service and purchase shipping insurance for your return, as VEXELIZE cannot be held responsible for return packages that are lost, damaged, or stolen in transit. The original shipping costs are non-refundable for any returns that are not our fault.

Processing Refunds and Timelines
Once your return is received and inspected, we will send you an email to notify you of its status. If approved, your refund will be processed to the original method of payment within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account. You will not receive a refund for any shipping charges paid on the original order if the return is not due to a VEXELIZE error.

Exchanges for Different Items
We are happy to exchange an item for a different size or color, subject to availability. If you wish to exchange an item, please indicate this when you request your RMA. If the item you wish to exchange for is of a different value, we will process a partial refund or charge the difference once the return is received. If the item you want is out of stock, we will issue a refund to your original payment method for the returned item.

Damaged, Defective, or Incorrect Items
We apologize if you received an item that is damaged, defective, or incorrect. Please contact us immediately at support@vexelize.com within 7 days of receipt. Include your order number and photos or a video clearly showing the issue. We will cover the cost of return shipping for these items and will promptly send a replacement if available, or issue a full refund, including any applicable shipping charges.

Store Credit and Final Sale Options
In some cases, and at our sole discretion, we may offer store credit as an alternative to a standard refund. This will be issued in the form of a unique digital code that can be applied to future purchases on our website. Please note that items purchased on final sale cannot be returned or refunded for change-of-mind reasons. All sale items are clearly marked as such on the product page before purchase.